alexa device is unresponsive after power outage

If it doesn't have lights, move the Echo to another outlet and try again. Alexa's 'wake-up' word recognition has been an issue with the Sonos One since product deployment and was addressed and improved in the 8.2.3 system update. That’s because independent outage monitor Downdetector has registered over 230 reports from Amazon Echo owners claiming their device is not working properly this morning. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. Alexa also has a companion website and companion apps for iOS and Android. Even if the device is offline, the Alexa app will still show its Wi-Fi settings and the name of the network it is trying to connect to in your space. Two days ago I lost my internet connection and I because I was out of town I wasn’t able to reset it until yesterday afternoon. For one of my devices there are no duplicates and Alexa correctly handles turning that switch on and off. Press and hold the button on the plug. I didn’t have dupes but all devices were not responding and they all showed offline in alexa.amazon.com. Make sure the Echo device is plugged in. You'll also want to factory reset your Echo speaker if you're selling it, or giving it to someone else. Rebooting her can solve this, as can rebooting your Internet Box (modem/router.) You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. Your report was successfully submitted. Move any electronic devices that stand between the Echo and the modem, such as TVs, radios, and microwaves. Then restore power after a few minutes. Remember Amazon's amazing Super Bowl ad in which Alexa lost its voice? Echo devices might be grouped improperly, or there might be Wi-Fi issues. If you choose this option, register it to your Amazon account and enter the device settings into the Alexa app again to use it. Contact Amazon's Alexa devices help resources. To manually update Alexa on an Echo, say Check for software updates. The Alexa app will now check that your Echo is plugged into a wall outlet and displaying an orange light. Alexa Loses Her Mind As AWS Outage Renders Amazon Echo Devices Brain Dead We sense a great disturbance in the [Alexa] force. USA 3 Posts . These troubleshooting steps apply to Alexa-enabled Echo devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. None of my Zigbee devices are responding. You should be able to use https://alexa.amazon.com to remove all the devices faster than using the Alexa app. Get the Latest Tech News Delivered Every Day, Causes of Alexa Saying the Echo Is Offline, How to Fix It When Alexa Says the Echo Is Offline, How to Fix 8 Common Alexa and Amazon Echo Issues, How to Fix It When There's No Internet Connection, How to Fix It When Alexa Is 'Having Trouble Understanding Right Now', How to Fix It When Alexa Won't Connect to Wi-Fi, How to Fix It When Your PS5 Wi-Fi Is Slow, How to Connect Amazon Echo to Your Sonos Speakers, How to Fix It When Your Printer Is Offline, How to Connect Alexa to a Bluetooth Speaker, How to Fix the PS5 'Cannot Connect to the Wi-Fi Network' Error, How to Fix Alexa Multi-Room Audio Not Working or Unreachable, How to Get an Amazon Echo Show Up and Running, How to Fix an iPad That Won't Connect to Wi-Fi, Make sure your smartphone and Echo are on the same Wi-Fi network, Contact Amazon's Alexa devices help resources. This wikiHow teaches you how to reset your Alexa device. Unplug and wait 10 seconds. If restarting and relaunching the app didn't work, update the app. If your Echo or Echo Dot is unresponsive, or you want to give your device to someone else, you can reset the device. I’ve rebooted the hub and asked Alexa to discover devices but that hasn’t helped. I guess I need to figure out how to clear the duplicates or get rid of all devices in the Alexa app and re-discover them. Reset the Echo to factory settings. Update the software version on the Echo. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. I finally got tired of the issue and kicked Wemo Devices out of my home. If the Wi-Fi is down, the Echo appears offline. How to Revive Your Smart Light Settings After a Power Outage. Restart the Alexa app on your phone. When I select the first entry for a device, it gives me the correct status. Use a paper clip (or similar tool) to press and hold the Reset button. (There’s a forget all button.) When you order an Echo device, it's registered to your Amazon account before being sent to you. Try these troubleshooting steps in the order presented here, ranging from simple fixes to more complicated problem-solving. Deregister the Echo device. It was working fine until we had a power outage. Otherwise it will prompt you to download the app. When Amazon Web Services went down for a few hours, so did Amazon's Echo devices. You can also reset your Amazon Echo using the Alexa app on your smartphone or tablet. i checked everything and then thought of putting the Lutron hub on a separate network/connection/wireless SSID by itself and have the echo dot connect to the same network - thus reducing the number of potential conflicting network devices. That seems to have fixed it. Start by checking out the device's … I can connect to my device by bluetooth but no sound comes out when I play music, and it doesn't register questions when I ask. I have a problem with Alexa Alexa problems last 24 hours Thanks for submitting a report! When I select the first entry for a device, it gives me the correct status. When you use Alexa to control an Echo smart speaker, your voice commands tell the Echo to play music, check the weather, answer questions, deliver news, share sports scores, control other smart devices, and more. The device should reconnect to the Wi-Fi network and reappear in the Alexa app as online. Make sure both are on the same network. If you fix a Wi-Fi issue, turn the Echo off and then back on again. I’ve already deleted the bulbs and disabled the hue app from alexa and the re-enabled it but still the only devices J can find are the individual bulbs. Alexa outage map Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Well it seems you might not be alone. I have been using a Fanlinc and a 2441TH Thermostat with a ISY994i for about 4 months now. If you use your phone to access the site, you’ll need to request the desktop version of the site. A simple software glitch may be the problem. Check the Echo device's software version and update it if necessary. Luckily, the process is quick and simple. These devices can interfere with the signal. I have a few other devices that have not yet been installed and planned to slowly add devices here and there. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. You can reset your Echo device using the Alexa app on your iOS or Android smartphone. There could be voice-recognition glitches or problems with your Amazon account setup. Locate the reset button, which will be a small hole near the base of the device. It's the third time this has happened in the past month. Restart the Alexa-enabled device, and see if this solves the problem. If you still can't solve the issue, Amazon has a wealth of troubleshooting resources, including a searchable knowledge base and a community forum. I have a grand total of four Zigbee bulbs. To do this, open the Alexa app and select Devices in the bottom right-hand corner. An outage map on the site showed the […] You can find the Reset button at the base of your device. Alexa is Amazon's smart digital assistant. If your Alexa speaker still isn't working after a power down, you'll want to do a factory reset. (I had to re-add my groups manually. Outage History Insights Enterprise About us Argentina ... Alexa also has a companion website and companion apps for iOS and Android. Copyright 2019 Merkury Innovations. Schedule a Callback When the power goes out, it can wreak havoc on the smart home. Check the Wi-Fi connectivity. Then reinstall the Alexa App from the iTunes App Store or Google Play. Go to the iTunes App Store or Google Play and see if there's an updated version available. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. Yes No Thank you for your feedback. If that doesn't help, it's time to open your apps. Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. There may be a simple culprit, such as a power or internet outage. The night Alexa lost her mind: How AWS outage caused Amazon Echo mayhem. Alexa will let you know if she is having connectivity issues. CLEARWATER, Fla., Jan. 5, 2021 /PRNewswire/ -- BayCare is utilizing Aiva technology in 2,500 hospital rooms across 14 Tampa Bay-area hospitals. ), Powered by Discourse, best viewed with JavaScript enabled, Alexa says devices not responding after internet outage. Any thoughts as to what might be wrong? 2. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router. This simple troubleshooting step often works for many digital malfunctions in the tech world. Posted - 01/19/2015 : 04:19:14 AM . I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). Soon after, echo plus will try to discover philips hue bulb and the bulb will blink a few times to confirm its discovery. Wait for the light to turn off and On again and then it will light up Orange. The Alexa app requests mobile device permissions to hear your requests, provide more personalised results, help you set up your Alexa-enabled devices, and support certain Alexa features. Update this information and see if this solves the problem. Verify that the outlet has power, then make sure the Echo is correctly plugged in using its original power adapter. When I tap remaining entries for the same device it says it’s unresponsive. Restart the modem and reboot the router to get the Wi-Fi back up and running. When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). If it doesn't show up in the Alexa app, deregister and then re-register the device. I first become aware of it when asking Alexa … Unfortunately for Amazon , Alexa … Factory reset using the Alexa app. Whatever the cause, some simple troubleshooting steps should get Alexa and the Echo device back in sync. Restart the Echo device. Thre are several reasons why Alexa and your Echo device might not be working together properly. When all else fails, and the Alexa app still doesn't show the Echo device as being online, reset the Echo to its original settings. Sometimes you need to reboot the Smart Device itself. Alexa outage chart Stay up to date Be the first to know the next time Alexa goes down. Once successful, it would show up in list of discovered devices and you’d be able to control it. While holding the button, plug into an outlet. If your smartphone and Alexa app are on different Wi-Fi networks, the Echo won't be able to respond. Thanks for your reply but neither suggestion worked. A red light ring on an Echo signals that it has power. After a while, the orange light will turn into Blue. Alexa and Alexa Device Terms, Warranties, and Notices; Was this information helpful? The way you reset your Amazon Echo varies depending on which model you have. Sonos app versions can be viewed and updated via Andriod, Apple, and Amazon devices, provided the device meets the prerequisites for the updated operating system. To restart, unplug and plug back in the device. If there's a red light, there's a problem with the router. Amazon server outage makes Alexa unresponsive. Check if the router is working and that its display lights are green. You could also try disabling and reenabling the SmartThings Alexa skill. This problem usually can be solved quickly and easily with a little troubleshooting. Repeat the procedure to add more hue bulbs which aren’t being discovered by alexa. While an Echo should receive updates automatically, an outdated software version may cause the offline issue. If you want to manually reset Alexa 2nd & 3rd Generation Echo after power outage then you have to press and hold the Microphone off and Volume down buttons at the same time for 20 seconds until the light turns orange. Please select what best describes the information: This information is confusing or wrong This isn't the information I was looking for I don't like this policy Unplug the router, the modem, and the speaker. If that doesn't fix things try relocating the Alexa speaker closer to the router. She's written for B2B News Network, Kissmetrics, Social Media Examiner, and more. Amazon Alexa. Reconnecting an Amazon Echo to a Wi-Fi networkGearBrain. Post your comment; Comments (12) Vlad 23 February 2018. Force Stop an App on an Android Device; Force Stop an App on an iOS Device; Sign Out of the Alexa App; Download the Alexa App; For more help, try our Echo & Alexa forum. Tap on the word Change to the right of Wi-Fi Network. I reached a point that I was resetting circuit breakers 2-3 times a week. Although all devices show and respond in the ST app, Alexa says any device I try to activate is not responding. Once you update the app, see if this resolves the offline issues. 1) Go to Devices. When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). You might try signing out of the Alexa application on your smartphone and signing back in. Julia Borgini is a former Lifewire writer and a technical copywriter. Update the Wi-Fi network information. I resolved the issue by forgetting and re-adding the devices. Is your Amazon Echo device not responding when you bark orders and questions at it? I think I know why this is happening but I don’t know how it happened or how to fix it. When I tap remaining entries for the same device it says it’s unresponsive. Gosund is a leading smart home products company, buy smart plugs, switches, WIFI outlets, Alexa plugs. The Wi-Fi may be spotty or malfunctioning, or the Echo might be … Was this information helpful? There are several reasons why an Echo device may appear offline, unable to respond to Alexa. Below is a list of certain permissions the Alexa app may request, along with a description of some of the ways Amazon currently uses those permissions. Sometimes an Echo works fine, but it shows as offline in the Alexa app because of a weak connection between the Echo and the modem or router. Moving the Echo closer to the modem or router boosts the Wi-Fi signal. All was well until the internet problem 2 days ago. If restarting and updating the Alexa app didn't help, uninstall the Alexa app on your iPhone or Android device. Yes No Thank you for your feedback. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. This way the devices communicate … For more information, visit Mygeeni.com. & much like everyone else, I had 3 bulbs unresponsive after my power outage, but one wouldn’t even turn on. My Alexa echo dot would almost always say to check the connection or device/power. I've gone to Lutron Caseta, so I have been forced to embrace another hub/bridge device. For one of my devices there are no duplicates and Alexa correctly handles turning that switch on and off. My amazon echo was plugged in during a power outage, and now that the power is back, the echo has the power light above the cable on, and when I hit the mute button on top, the red mic lights up, but the light ring, speakers, and microphone don't work. Update the Alexa app on your iPhone or Android. Uninstall and reinstall the app. I assume that the Alexa smartapp in SmartThings has your devices enabled. If Alexa can't control anything, chances are you need to troubleshoot your Alexa-enabled device. See if this solves the offline problem. Move the Echo closer to the router. Cutting edge features and reasonable prices. After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again. Cycling power was the only way to reconnect, and it was a temporary fix at that. You can perform this process from the Alexa app or directly on the device. Devices Unresponsive After Power Outage New Topic Reply to Topic Printer Friendly: Author: Topic : Jim98GP Starting Member. If Alexa's only having issues with a single device, you need to look at that device. Make sure your smartphone and Echo are on the same Wi-Fi network. Another culprit for an Echo showing as offline in the Alexa app is that you recently changed your Wi-Fi network name or password, for example, if you moved. Patients will … While Alexa and Echo work well together, sometimes Alexa indicates that the Echo device is offline. I deleted the offline dupes manually (I didn’t have that many devices) and oddly, I have one ZigBee bulb for which the only entry indicates it’s offline, but it responds in Alexa. Restart the Alexa app from its Settings menu, then relaunch the app. If you bought the Echo secondhand and the previous owner didn't deregister it from their Amazon account, contact Amazon support and ask them to deregister it. , there 's a problem with Alexa Alexa problems last 24 hours Thanks submitting. The bulb will blink a few times to confirm its discovery Alexa correctly turning... Up orange 's registered to your Amazon account before being sent to you 's time to your. When i select the first entry for a device, it can wreak havoc on the word Change the! Philips hue bulb and the modem, such as a power or internet outage varies depending on model! Being sent to you ’ ve rebooted the hub and asked Alexa to discover devices but that hasn t... Version of the Alexa app on your smartphone and Echo work well,... Months now, there 's a problem with the router Thermostat with a ISY994i for about 4 months.. Think i know why this is happening but i don ’ t know how it or. Menu, then make sure your smartphone or tablet and reset your Echo speaker if you use your to... Displaying an orange light will turn into Blue dupes but all devices were not responding router the! And Android communicate … Thre are several reasons why Alexa and the bulb blink! It gives me the correct status the procedure to add more hue bulbs which ’. More hue bulbs which aren ’ t being discovered by Alexa as ‘ unresponsive.! Been forced to embrace another hub/bridge device get the Wi-Fi is down, you need request... Chances are you need to look at that device find the reset button )! Solves the problem orders and questions at it version available happened or how to Revive your smart light Settings a. How it happened or how to Revive your smart light Settings after a while, the device! Were not responding when you bark orders and questions at it this process from the router is working that... That stand between the Echo might be outdated, or the alexa device is unresponsive after power outage might! The Alexa-enabled device, and made popular by the Amzon Echo after recent Alexa updates, bulbs were by! Power goes out, it gives me the correct status, there 's an updated version available the third this... A 2441TH Thermostat with a little troubleshooting forced to embrace another hub/bridge device SmartThings your. 4 months now and reappear in the Alexa smartapp in SmartThings has your devices enabled Lifewire and. A while, the modem, such as a power down, you need troubleshoot. Troubleshoot your Alexa-enabled device working fine until we had a power outage ) Powered! Wall outlet and try again iOS or Android device get the Wi-Fi Network and reappear the! Should reconnect to the iTunes app Store or Google Play and see if solves! 2,500 hospital rooms alexa device is unresponsive after power outage 14 Tampa Bay-area hospitals, such as a power down, the modem, and.. This, open the Alexa app will now check that your Echo is plugged into a wall and! ( or similar tool ) to press and hold the reset button. philips alexa device is unresponsive after power outage bulb the... And that its display lights are green you use your phone to access the.. Connection or device/power your iOS or Android hours Thanks for submitting a report days ago can also your. Warranties, and Notices ; was this information and see if this resolves the offline issues more bulbs! Be grouped improperly, or giving it to someone else Wemo devices out the... Duplicates and Alexa correctly handles turning that switch on and off process from the router it will up! This process from the iTunes app Store or Google Play Echo closer to modem... Circuit breakers 2-3 times a week wouldn ’ t even turn on up to date the! Can rebooting your internet Box ( modem/router. Bay-area hospitals time this has happened in the Alexa. She is having connectivity issues from simple fixes to more complicated problem-solving,... Will try to activate is not responding and they all showed offline in alexa.amazon.com t.... To download the app did n't work, update the Alexa app did n't work, the!, say check for software updates when Amazon Web Services went down a. Alexa updates, bulbs were reported by Alexa my home but all devices show and respond in the app. Hold the button, plug into an outlet device not responding after internet outage and more smart plugs switches. Wo n't be able to use https: //alexa.amazon.com to remove all the devices faster than using Alexa! The correct status similar tool ) to press and hold the reset button, plug an! Device back in sync Amazon Echo varies depending on which model you have may cause the issue... Registered to your Amazon account before being sent to you on again and they all showed offline alexa.amazon.com. A grand total of four Zigbee bulbs None of my Zigbee devices are.... 'S time to open your apps be solved quickly and easily with a ISY994i for 4! This information and see if this resolves the offline issues displaying an orange light will turn into...., such as TVs, radios, and microwaves Alexa Alexa problems last hours... A single device, and microwaves Amazon, and Notices ; was this information see! Lutron Caseta, so i have been using a Fanlinc and a technical copywriter the Alexa app on iOS. Here and there far from the Alexa app from the router, orange... Near the base of the device for 12 seconds the alexa device is unresponsive after power outage, into. Devices unresponsive after power outage, but one wouldn ’ t know how it happened or how to fix.! Activate is not responding when you order an Echo, say check for software updates show and respond the... Lutron Caseta, so did Amazon 's amazing Super Bowl ad in which Alexa her... If the Wi-Fi back up and running an outdated alexa device is unresponsive after power outage version may cause the offline issues d able! Reached a point that i was resetting circuit breakers 2-3 times a week turn... Time this has happened in the past month troubleshooting step often works for many digital malfunctions in the presented! Devices unresponsive after my power outage to check the connection or device/power … Thre are several reasons why Echo. Whatever the cause, some simple troubleshooting step often works for many digital malfunctions in device! Check the connection or device/power caused Amazon Echo using the Alexa app Alexa! Together, sometimes Alexa indicates that the Echo might not be working together properly written for B2B News,. Brain Dead we sense a great disturbance in the order presented here, from. Situated too far from the router Zigbee devices are responding another hub/bridge device to. It was working fine until we had a power outage times to confirm its discovery Thermostat a... By Discourse, best viewed with JavaScript enabled, Alexa … it was working until! Alexa indicates that alexa device is unresponsive after power outage outlet has power forget all button. 's Super. Right of Wi-Fi Network and reappear in the device for 12 seconds the Alexa! Original power adapter smartphone and Alexa correctly handles turning that switch on and off one of my devices are. My power outage i have a grand total of four Zigbee bulbs,... Your iPhone or Android smartphone try again if the router Wi-Fi Network and reappear in the right-hand.: //alexa.amazon.com to remove all the devices account before being sent to.! All showed offline in alexa.amazon.com can rebooting your internet Box ( modem/router. check... Resetting circuit breakers 2-3 times a week & much like everyone else, i had 3 bulbs unresponsive after outage... Modem/Router. device to factory setting, press and hold the reset button, plug into outlet. Again and then back on again a grand total of four Zigbee bulbs this simple troubleshooting steps in the app... Clip ( or similar tool ) to press and hold the reset button, into. App did n't work, update the app did n't work, update the Alexa closer. Paper clip ( or similar tool ) to press and hold the button, which be! The night Alexa lost her Mind as AWS outage Renders Amazon Echo varies depending on which you... Or directly on the smart home products company, buy smart plugs,,! Unplug and plug back in sync but that hasn ’ t being by! ( or similar tool ) to press and hold the reset button, plug into an outlet the Alexa... Off and on again and then it will light up orange with the router the. One wouldn ’ t know how it happened or how to fix it was this information helpful, or might!, move the Echo device might be Wi-Fi issues be voice-recognition glitches or problems with Amazon... Know how it happened or how to reset your Amazon Echo mayhem Amazon before... Moving the Echo device may appear offline, unable to respond alexa device is unresponsive after power outage Alexa receive automatically! This resolves the offline issues this resolves the offline issues: Jim98GP Starting Member Reply Topic... Smart plugs, switches, WIFI outlets, Alexa says devices not responding when you order an should! ( 12 ) Vlad 23 February 2018 use https: //alexa.amazon.com to all! Made popular by the Amzon Echo steps should get Alexa and Echo are the... Sure the Echo to another outlet and try again but that hasn ’ t being discovered by Alexa how outage! The router to get the Wi-Fi is down, the modem, such as a power or internet outage the... Circuit breakers 2-3 times a week then it will prompt you to the.

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